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CHATTANOOGA, TN (Dec. 19, 2017) — Offering refuse vehicle maintenance training to fleets is a time-consuming and costly effort. Add language barriers, high turnover rates and various levels of mechanical competency at many garages – and you have a recipe for both frustration and downed vehicles.

Heil’s new video series – The Service Shack™ – enlightens and informs fleet owners, maintenance personnel and operators about common maintenance procedures pertaining to Heil products – all while educating viewers on the importance of personal protective equipment, tools needed, and the value of having the right OEM parts.

Each video is hosted by Heil’s service guru, Travis Wallen, and features commonly requested maintenance procedures with step-by-step instructions. To add further value to the offering, the video series is available in three languages – English, Spanish and French Canadian – to accommodate maintenance professionals throughout all of North America.

“We’ve spent a lot of time talking to major fleet customers and many have asked that we offer more training to assist them with high turnover rates at their shops,” said Pat Carroll, President of Heil. “We put our heads together and developed the Service Shack as a direct response to those requests, including extending the reach with a focus on multilingual training offerings.” Each video begins with a safety message, followed by a section calling out the personal protective equipment (PPE) needed, along with necessary tools and any OEM parts required. “Our goal is to provide a simple-to-use interface that our customers can log onto to get the training that they need – any time of the day or night.”

Heil has multiple videos available now on our online Learning Management System (LMS), and new videos will be uploaded each month to cover topics ranging from filter replacement, setting hydraulic pressures to common pre-trip walk-around inspection procedures. Fleet owners can log in to the LMS on the Heil website using their existing login information. If you need help creating an account or logging in, contact us at to sign up for this free service. As an added bonus, the LMS can help fleet owners manage their mechanics’ training requirements as the LMS tracks viewer participation.

We’ve been taking care of our customers for more than 100 years, and the new Heil Service Shack video series is our way of helping fleet owners and their maintenance teams put those service manuals back on the shelf and get up close and personal with vehicle maintenance. If you have any suggestions regarding future topics to be covered on The Service Shack, please email us at and we’ll put that on our list.

Heil, established in 1901, is the first ISO 9001:2000 certified manufacturer of refuse collection bodies in the United States. Heil is the industry leader in automated waste collection technology and offers the broadest product line, including front loaders, rear loaders, side loaders, multi-compartment vehicles, and roll-off hoists. OEM and aftermarket replacement parts are available through Parts Central. Heil is part of Environmental Solutions Group. For more information, visit